Free Escalation Paths Template for More Efficient Crisis Communications

Use this template to ensure consistent communications among internal stakeholders and external third parties during business disruptions.
By:
Alastair Parr
,
Senior Vice President, Global Products & Delivery
May 14, 2020
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“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

When your business is in the midst of a crisis, efficient communications can mean the difference between maintaining (relatively) smooth operations and perpetuating disruptions for your employees, customers and partners. We therefore created a customizable Escalation Paths Template to help you facilitate efficient communications regarding incident statuses, recovery plans and more.

This escalation paths template is part of a set of free resources designed to help organizations establish more consistent policies for supply chain resilience – so we’ll better prepared for the next disruption when we emerge from the coronavirus crisis

Customizable Template for Internal and Third-Party Escalation Paths

The customizable Escalation Paths Template includes guidance for outlining:

  • Ownership and responsibility for crisis communications
  • Contact numbers and profiles for key staff
  • Escalation call trees for information security, executives, third parties and other stakeholders

Use this template to centralize your critical contact information – both internal and external – and to define clear ownership for communications when things go awry.

> Download the free template to define your calling tree

Weekly Distribution of Pandemic Resources

Our pandemic planning resources are distributed weekly and can be freely modified to reflect your unique needs. The templates incorporate best-practice baselines across industries, and therefore can be integrated with any other risk assessment content you may be using.

Here’s what’s been published already, and what’s coming:

Prevalent Is Here to Help

The coronavirus crisis is likely presenting you with unprecedented challenges – both personal and professional. We hope these templates makes your job a little bit easier in the face of this crisis. Once the dust settles, keep in mind that Prevalent also offers a free, one-hour third-party risk management program maturity consulting session. In the meantime, everyone at Prevalent wishes good health to you, your team, and your families.

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Alastair Parr
Senior Vice President, Global Products & Delivery
Alastair Parr is responsible for ensuring that the demands of the market space are considered and applied innovatively within the Prevalent portfolio. He joined Prevalent from 3GRC, where he served as one of the founders, and was responsible for and instrumental in defining products and services. He comes from a governance, risk and compliance background; developing and driving solutions to the ever-complex risk management space. He brings over 12 years’ experience in product management, consultancy and operations deliverables. Earlier in his career, he served as the Operations Director for a global managed service provider, InteliSecure, where he was responsible for overseeing effective data protection and risk management programs for clients. Alastair holds a university degree in Politics and International Relations, as well as several information security certifications.
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