Free Escalation Paths Template for More Efficient Crisis Communications

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

When your business is in the midst of a crisis, efficient communications can mean the difference between maintaining (relatively) smooth operations and perpetuating disruptions for your employees, customers and partners. We therefore created a customizable Escalation Paths Template to help you facilitate efficient communications regarding incident statuses, recovery plans and more.

This escalation paths template is part of a set of free resources designed to help organizations establish more consistent policies for supply chain resilience – so we’ll better prepared for the next disruption when we emerge from the coronavirus crisis

Customizable Template for Internal and Third-Party Escalation Paths

The customizable Escalation Paths Template includes guidance for outlining:

• Ownership and responsibility for crisis communications
• Contact numbers and profiles for key staff
• Escalation call trees for information security, executives, third parties and other stakeholders

Use this template to centralize your critical contact information – both internal and external – and to define clear ownership for communications when things go awry.

> Download the free template to define your calling tree

Weekly Distribution of Pandemic Resources

Our pandemic planning resources are distributed weekly and can be freely modified to reflect your unique needs. The templates incorporate best-practice baselines across industries, and therefore can be integrated with any other risk assessment content you may be using.

Here’s what’s been published already, and what’s coming:

• March 24: Pandemic Resilience Questionnaire
• March 30: Building a Business Resilience and Continuity Plan
• April 3: Pandemic Communications Template Kit
• April 21:Remote Working Policy & Employee Training Kit
• May 1: Third-Party Profiling and Tiering Template
• May 8: Business Impact Analysis Kit
• Today: Escalation Paths Template
• May 22: Broader business resilience policies encompassing key governance objectives

Prevalent Is Here to Help

The coronavirus crisis is likely presenting you with unprecedented challenges – both personal and professional. We hope these templates makes your job a little bit easier in the face of this crisis. Once the dust settles, keep in mind that Prevalent also offers a free, one-hour third-party risk management program maturity consulting session. In the meantime, everyone at Prevalent wishes good health to you, your team, and your families.