Prevalent has been carefully following the news and advisories about the COVID-19 outbreak. This week, we activated our remote work strategy to ensure the safety of our employees, limit transmission through social distancing, and continue to deliver products and services without interruption. The following describes how we are maintaining uptime for our customers during this challenging period.
Prevalent’s telecommuting infrastructure is built on a secure and robust backbone of cloud-based services, and all employees are equipped to work efficiently and securely – both inside and outside the office. Only Prevalent-controlled devices are permitted, and all customer data will remain in our secure cloud environment, which is hosted by Amazon AWS in the region of each customer’s choosing.
As you may know, Prevalent managed services are typically conducted from dedicated Risk Operation Center (ROC) facilities. Given the current crisis, we have designed secure remote workflows that enable our threat analysts to continue delivering managed services with minimal disruption. Our secure remote infrastructure leverages a multi-layered approach that includes privileged access management, cloud hosting, next-generation endpoint protection, secure VPN connections, and ongoing security assessment and auditing. Customer data remains secure in the AWS-hosted cloud deployment and does not leave this environment.
Our approach is designed to quickly adapt to change, and we are prepared to re-integrate our employees into Prevalent offices when the situation allows. In the meantime, we have provided extensive remote worker training in line with robust technical control standards.
We are committed to working closely with our customers, partners, and the broader risk management community to reduce risk during these uncertain times. As such, we are offering a free, one-hour maturity assessment that will deliver a prioritized roadmap for evolving your risk management program.
Thank you for being a part of the Prevalent community. We are determined to support our customers during this difficult period, and our thoughts are with everyone affected by the COVID-19 crisis. Please feel free to contact us if there's anything we can do to assist.
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