Building a Business Resilience and Continuity Plan

Business resilience planning is a critical tool for all organizations to use to ensure they are prepared for threats and disasters such as pandemics and data breaches. Like many of our customers and partners, we’ve increased our focus not only on our own resilience planning, but also on that of our vendors and supply chain during the COVID-19 crisis.

I thought it would be helpful to capture and document the processes and services we’re using as an organization in order to demonstrate our continued operations after such an impactful event. As such, I’ve recorded a brief, five-minute video that summarizes best practices in building a business resilience and continuity plan.

Business Resilience Presentation Overview

Here's what's covered in this 5-minute video:

• Defining and creating a business resilience plan
• Setting program goals (e.g., protecting ongoing operations, preserving revenue, ensuring employee health and safety, securing customer data, etc.)
• Targeting the right audiences, including internal and external stakeholders
• Charting the process (e.g., contributors, impacted location, suppliers, data, threats, tracking and testing, etc.)
• Setting roles and responsibilities (e.g., senior management, IT, legal, marketing, customer support, etc.)
• Understanding the importance of a financial overview
• Outlining potential threats and business impacts
• Defining recovery point objectives (RPO) and recovery time objectives (RTO)
• Identifying standards and assessments to assess your organization’s readiness