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Operations Analyst


Job Description

As an Operations Analyst, you’ll be working within our Risk Operations Center to provide services for our enterprise clients, support internal processes, and deliver operational tasks. The role will involve gathering information security controls evidence from entities on behalf of our clients, analytical exercises on client deliverables, and working together to proactively identify upsell opportunities.

This is an entry-level position suitable for an ambitious, hardworking, recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management. We’re looking for a determined and enthusiastic self-starter, with a focus on quality and client satisfaction. The job will span a breadth of information security and operational tasks – ideal for someone interested in developing their skills in risk management.

  • Onboarding clients and survey content into our Prevalent cloud hosted platform
  • Distribution of information risk surveys to our clients’ requested entities
  • Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders, and following basic troubleshooting steps
  • Monitoring and managing assessment completion rates through effective communication channels
  • Analysis of completed content and involvement in lightweight risk remediation activities
  • Working with clients and internal departments to identify potential upsell opportunities
  • Managing multiple parallel workstreams through basic project management
  • Involvement in producing management reports covering key service KPI’s
  • Quality assurance exercises on client documentation
Key Skills & Qualifications
  • 1 to 2 years of experience desirable, preferably in information risk
  • Experience and appreciation of working in a customer focused environment is essential
  • Highly professional with outstanding customer relationship skills and a strong team player
  • Strong written communication and engagement skills
  • Work well under pressure with excellent time management, prioritization, planning, and organizational skills
  • Strong interpersonal skills with the ability to interact with all stakeholders
  • Be IT literate with a sound understanding and proficiency with Microsoft Office
  • Willingness to obtain Industry certifications (e.g.. CTPRP, CISSP, CISM, CRISC, CIPP, CISA)

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