We are currently recruiting for an Escalations Analyst to work within our growing software development team located in Chineham Basingstoke.
Prevalent is a leading security and risk management software vendor. Our cloud-based, software-as-a-service application is used by enterprise customers to track and mitigate risks within their supplier base and internal business units. Now is a great time to join one of the fastest growing security and risk management companies in the UK.
As an Escalations Analyst, you will work alongside the customer support and software development teams to work through escalated issues and find solutions directly with customers. You will work within a busy agile software development team organising, investigating, and triaging tickets as well as working directly with customers on implementation issues. This role would be ideally suited for a support analyst looking for the next phase in their career.
You must be eligible to work in the UK to qualify for this role.