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Career

Operations Analyst

Basingstoke, England, United Kingdom


Operations Analyst

Working within our Security Operations Centre to provide services for our enterprise clients, support internal processes, and deliver operational tasks. You will be an interface between clients, our consultancy team, and support, scheduling works and managing client queries. The role will involve analytical exercises on client deliverables and working together to proactively identify upsell opportunities.

We’re looking for a determined and enthusiastic self-starter, with a focus on quality and client satisfaction. The job will span a breadth of information security, penetration testing, and operational tasks – ideal for someone interested in developing their skills in risk management.

Responsibilities

Among others, responsibilities will include assisting with:

  • Onboarding clients and survey content into our 3GRC cloud hosted platform
  • Addressing client queries through first line support
  • Working with clients and internal departments to identify potential upsell opportunities 
  • Delivering operational tasks to manage assessment completion rates through effective communication channels
  • Involvement in producing management reports covering key service KPI’s
  • Liaising with suppliers and effectively managing diaries to schedule consultancy
  • Quality assurance exercises on client documentation
  • Supporting the process for client renewals
  • Involvement in lightweight risk remediation activities

Key Skills

  • Experience and appreciation of working in a customer focused environment is essential
  • Strong team player
  • Excellent time management, prioritisation, planning and organisational skills
  • Strong written communication and engagement skills
  • Be IT literate with a sound understanding of Microsoft Office

 

 

Personal Details

Qualifications